|
What's been done so far?
Checking your mail before the final change
Activating the new mail feature
Changes to Outlook Express
Testing Your Change
A new WebMail URL
Who do I contact if I have trouble?
What's been done so far?
This FAQ was designed for customer's which have already purchased
the InterStar Residential MailGuard service. By the time you read
this FAQ,
- You should have completed payment for the service
- You should have received an email acknowledging Stage 1 setup
of the service
- You are ready to complete the setup of MailGuard
Checking your mail before the final change
(This will need to be performed for EACH email address using
MailGuard)
Since all of your email will soon be forwarded to your new MailGuard
account, you will need to check your email one last time before
you make the changes.
Please note, if you use Silky Mail (InterStar Webmail)
to check your mail, you will need to print your email to save
it or configure Outlook Express to retrieve your email from the
server .
Activating the new mail feature
(This will need to be performed for EACH email address using
MailGuard)
Now it's time to activate MailGuard by having InterStar's email
server forward all your email to the MailGuard system.
NOTE:
As soon as your confirmation
letter is sent the forward on your
new mail will be in place. Mail will
now be delivered to Mail Guard.
To receive mail, configuration changes
(described below) must be completed.
If you have any problems contact us
using one of the methods described here.
Changes to Outlook Express
(This will need to be performed for EACH email address using
MailGuard)
Your settings in Outlook Express will need to be changed to reflect
a new POP3 and SMTP server. The new setting for these will be
filter.intrstar.net
These changes can be made by...
- Start Outlook Express by double
clicking it.
- On the tool bar at the top,
click on TOOLS.
- From the list click on ACCOUNTS
- Click on the tab labeled MAIL
- Select your mail account from
the list by double clicking on it. This will bring up
the account properties
- Click on the SERVERS tab.
- Change the "Incoming mail (POP3)"
field to filter.intrstar.net
- Change the "Outgoing mail (SMTP)"
field to filter.intrstar.net
- Click APPLY and OK
- Click CLOSE
How to retrieve mail from virtual domains properly
(including filter.intrstar.net)
Email domains are normally assigned an IP address
for the domain, and the user retrieves the Email by
connecting to the IP of the domain. There is no way
for the mail server to "confuse" this user with a
user of the same name in a different domain.
With virtual email domains the basic problem stems
from the fact that a Virtual domain is not bound to
an IP address. Since you can have username1@domain1.com
and username1@domain2.com and both use the same IP
there is no way to tell them apart.
The solution is to include the domain
with the username.
With Outlook
Outlook Express
Pegasus
and most other mail clients
In the sections where one defines the username and password,
instead of using the following:
Username = yourname
You would use:
Username = yourname@virtual.domain.com
ie; customer@filter.intrstar.net
or customer@customersdomain.com
Netscape Mail unfortunately strips anything
after an @ sign. So to fool it, you have to use yourname%virtualdomain.com.
Modus will interpret the percentage (%) sign the same
way as an (@) sign, but Netscape Mail will consider
it as part of the whole username, thus fooling it.
Note that you can use the (%) sign with
all the other mail clients mentioned above, and it
will still work. So you can use the user%domain.com
at all times if you like. The only exception is Eudora.
Username = yourname%virtual.domain.com
ie; customer%filter.intrstar.net
or customer%customersdomain.com
With Eudora
Eudora Light
Eudora Light is a special case because it asks for
the "POP3 Account" and wants the whole POP3 address
right away. This works fine for email domains with
IP addresses, but it doesn't work at all for virtual
email domains.
Example:Put yourname%domain.com@filter.intrstar.net
instead.
ie; customer%filter.intrstar.net@filter.intrstar.net
or customer%customersdomain.com@filter.intrstar.net
What happens is Eudora will use what's after the
@ sign and use it as the reference to access the server.
Then, it'll pass the whole yourname%virtual.domain.com
as the username.
|
Testing Your Change
(This will need to be performed for EACH email address using MailGuard)
To test your changes, exchange some
email with a friend. You should be able both to send and receive
email.
A new WebMail URL
As a new MailGuard customer, you will have access to the MailGuard
WebMail interface. You can access this from the following URL
http://filter.intrstar.net/webmail
This software provides a comprehensive online HELP system. Please
use the HELP button on the web page for further information on
how to use the MailGuard WebMail interface..
Please be aware: When you login use your email address,
not just your login name.
| |
NOT LIKE THIS
|
LIKE THIS INSTEAD
|
| (Example) |
MyName
|
MyName@My.Domain
|
| (Domain-name Mail Guard users) |
charley
|
charley@redcompanysales.com
|
| (InterStar Mail Guard users) |
carol
|
carol@filter.intrstar.net
|
Netscape Mail and Eudora users see
gray box above.
Who do I contact if I have trouble?
Please don't hesitate to call if you have trouble configuring
MailGuard. We have someone on staff Mon-Thur from 12:00 noon till
9pm to assist you with your configuration. If you need assistance,
please contact our main office at support@intrstar.net
or call 1-877-269-8236 and ask to schedule a time for a technician
to call and assist you.
Have a Question not on the List?
Send your question to faqs@intrstar.net
|
