Frequenty Asked Questions
Answered by Professionals
Common Billing Questions Expert Answers for Your Convenience
Navigating through billing information can be confusing, but we’re here to help. Below, you’ll find answers to some of the most frequently asked questions about your monthly telephone statement, payment deadlines, and more. Our professionals have provided clear and concise answers to ensure you have all the information you need.
Why are there unexpected charges on my bill?
Watch this video to understand the charges on your bill.
When will I receive my monthly telephone statement?
Between the 1st and the 3rd day of the month.
When is my bill due?
Payment is due by the 15th of the month.
If not paid by the due date, when is my bill considered delinquent?
After the 15th day of the month, an AP late notice telephone notification reminder will call the telephone number on record extending approximately seven days before interruption of service is made. There will be a service charge added to the customer’s bill for the late notice notification.
If my service is disconnected for non-pay, how much will it cost to restore my service?
If service is out thirty days or less the restoration fee is $25.00 plus $5.00 additional per service; after thirty days, the account will be handled as a re-installation. The reinstallation fee is $36.50.
Where do I make my monthly payments?
There are several different options available for making payments:
1. Star Communications Retail Store. Located in the Lowe’s shopping center, 937 Sunset Ave, Clinton NC. Hours are : Monday thru Friday 8:00 a.m. – 6:00 p.m.
2. Star Communications district office in Elizabethtown, N.C., 3112 Martin Luther King Dr, Elizabethtown, NC 28337. Office hours are: Monday thru Friday 8:00 a.m. – 5:00 p.m. For your convenience after office hours, there is a depository box available for payments. Receipts will be mailed for any cash payments left in the depository.
3. By mail- A pre-addressed envelope will be provided each month with your statement. Please do not send cash by mail. We accept checks and money orders made payable to Star Communications.
4. Draft- A service provided for your convenience is the Automatic Drafting Service. It provides automatic payment of your telephone account through your bank. It’s a sure way to know that your payment is received. It also eliminates check writing and postage for mailing. If interested, please give us a call. We’ll be glad to assist you.
5. Pay securely online. Go to: https://e.starcom.net/ebill/Login?ReturnUrl=%2Febill
How do I report troubles in my service or equipment?
When calling within Star Communications service area, dial 611. When calling from outside Star Telephone’s service area, dial 1-800-945-4233. For DSL tech support, dial 1-877-269-8236. You can report troubles to these numbers 24 hours a day, 7 days a week.
What areas can I dial without being charged for a long distance call?
Consult the front of your telephone directory. It will be listed as “Extended Area Service Calls.” The places listed under your exchange will be toll-free for you to dial.
