Support

Tech Support 24/7 · Toll Free
1-877-269-8236

Webmail Instructions
Webmail Login 

AVG Download & Virus Alert

Cyclone Support

News Groups Instructions

Wireless Support
Configuring Wireless Settings on the Linksys WRT54G
Configuring PPPoE on the Linksys WRT54G
Configuring PPPoE on the Trendnet TW100-S4W1CA

Outlook Express – Default Settings

Open Outlook Express by double clicking the icon, Outlook Express. At the top of the screen, click on Tools, then on Accounts.

This will open the account box for mail and news. You need to click on the Mail tab, then to the right click on ADD then click on MAIL.

Enter your name where it says Display Name, click on Next. Enter your email address where it says, Email Address. Click on NEXT.

Under the Servers Tab
Incoming mail: intrstar.net
Outgoing mail: intrstar.net

Click NEXT at the bottom of the screen.
Pop account name: your user name (first part of your email address)
Password your password
Click NEXT
Click Finish
Close Internet Account Box

Your email should be working. If you are experiencing problems; please call our Tech Support at 1-877-269-8236

Large Attachments

One issue people should consider when sending a file attachment is the connection speed used by the receiver.  For receivers with a broadband connection this isn’t usually an issue but for dial-up it is.

If you send a 5MB attachment to someone with a 56kb connection (dial-up) it’ll take them at least 12 minutes or more to download it and they still might not be able to download it competely.  They might be willing to spend that amount of time online, depending on the importance of the attachment.

There’s no direct way for a sender to know the download speed of the receiver. If you have a dial-up connection you can ask people to send smaller attachments where possible but also have to accept that the slower connection have some downsides.

There are strategies for coping with large email attachments on slow connections. In most email programs, including Outlook Express, there is an option that you can set for the connection to not fully download messages above a stated size. You can also choose to download the entire message.

Outlook has this option

Tools
Message rules
Mail

You will now see a box with options
Put a check by - When the message size is more than size
Put a check by – Do not dowload it from Server

When you put the checks in these boxes the bottom box will give you a rule to apply. You will see the word SIZE in the bottom box and it should be (blue) click on the word SIZE a box will appear for you to type in the size of the emails you do not want to download from the server to your Outlook Express mail box such as 3 or 5.

Click OK

This should stop your Outlook Express from downloaded large emails.

NOTE : There is also the option for you to login to your mail account and check via the webmail interface.  You can then delete, forward or reply to oversize messages before downloading them.

If you have any questions please feel free to contact Tech Support at 1-877-269-8236.

If you are unable to send mail to yahoo.com and hotmail.com email addresses the following may be the reason.

In Outlook Express, when using the Stationary option, there is a possibility that mail will not be received by yahoo.com and hotmail.com customers along with some others.

To correct this:

In Outlook Express at the top left, beside of New Message or Create Mail you will see a tiny black arrow that points down. When you click on that you will see the stationary list. Put a check by NO Stationary.

You should be able to send to all email addresses now.

Outlook Express Spam Filter Configurations

News Group Setup Instructions

Local Access Numbers